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Probationary Customer Service Officer

Think Talent. Think NIBF.

Make your career as a Bank employee

Do you want to secure a job in the Banking sector? Join Utkarsh and NIBF’s Probationary Customer Service Officer programme.

Join NIBF and complete the program to join Utkarsh Small Finance Bank as a Probationary Customer Service Officer.

  • Operations role
  • Branch-based transaction handling
  • Grievance handling
  • Business Generation

About Utkarsh Small Finance Bank

Vision

To be the trusted financial service provider to over 10 million customers by 2021

Core Values
  • Customer and Employee-Centric
  • Transparency and Fair Practice
  • Responsible and Responsive Service
  • Integrated Social Values
  • Striving for Excellence .

Job Description

  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed

About the Programme

Programme Duration

3 months

Programme Fees

Rupees 90,000 (Ninety Thousand)
Inclusive of taxes and residential fees

Download Brochure

Utkarsh PCSO

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